What is your refund and return policy?

How do I return an item?

If your prescription medicines appear to be damaged, the delivery appears to be wrong, or if you have any other concerns, please contact our customer services team on 0333 358 0200.

We will make every effort to put things right. Unfortunately, we are not able to accept returns or cancellations of any prescription products which you have decided you no longer wish to keep.

Can I cancel my order and get a refund?

We will allow you to cancel your order at any time before the date of the Despatch Confirmation.

Unfortunately as we are not able to reuse prescription medication and there we are unable to provide you with a refund once the item has been despatched. 

You can find our refund terms and conditions here: https://www.privatedoc.com/terms-and-conditions/