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title: Will you deliver if no one is home?
description: PrivateDoc Knowledge Base
---
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# Will you deliver if no one is home?
It is your responsibility to ensure that someone is available to sign for any medicines that are delivered at your chosen delivery address. The person signing for medicines does not need to be the named patient however it is your responsibility to ensure a responsible person is available to sign for the parcel.
DPD will attempt to deliver your parcel twice. After 2 failed delivery attempts your parcel will be returned to PrivateDoc and re-sent out.
In the event that delivery is attempted, and no one is available to take delivery of the parcel, we are unable to replace or refund the item. We will liaise with you to re-ship out to you any returned items, if safe to do so, once they have arrived at our dispensary (this can take several days). We are unable to replace any items that have expired during transit back to our dispensary.
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